WhatsApp Automation 24/7 replies, leads, appointments and sales
WhatsApp automation connects messaging to service and sales workflows that can run outside business hours when the trigger and connected services are available. It handles documented scenarios, schedules appointments, sends quotes and passes leads to your CRM.
What is WhatsApp automation?
WhatsApp Automation connects your business WhatsApp account to defined workflows, so the bot can reply, ask questions, schedule appointments and send information in configured scenarios, with human handoff where needed.
Example: A customer messages "Hello" → the bot greets them and asks what they need → the customer chooses "Schedule appointment" → the bot displays available times → the customer picks one → confirmation arrives automatically — and a reminder goes out the day before.
The bottom line: A defined flow can receive messages and run configured steps outside business hours when the trigger and connected services are available. Availability, timing and delivery also depend on Meta, infrastructure and setup; there is no SLA unless the proposal states one in writing.
What can be automated on WhatsApp
Scenarios already running for our clients
Automated replies to FAQs
Hours, prices, address and service questions — the bot presents an approved answer and routes exceptions.
Appointment scheduling and confirmations
The customer picks a time, gets confirmation, and an automated reminder the day before. No phone calls.
New lead management
A lead can enter the CRM, trigger a WhatsApp message and create an alert when the trigger and connected systems are available.
Sending price quotes
The customer enters details → the system calculates and sends a quote using the documented rules.
Payment collection
Send a payment link via WhatsApp, automatic confirmation upon payment, and dashboard updates.
Sending catalogs and menus
Customer requests info → the flow sends a PDF, images or a product catalog when the file and channel are available.
Satisfaction surveys
After service ends, the bot can send a Google review request; response is measured in operation.
Official API — Meta approval and policy apply
Documented connection method
Official API and self-hosted options are assessed for the specific use case, policy and cost.
Consent and policy
Message consent, retention and opt-out requirements are defined for the channel and use case.
Monitoring and exception path
Alerts and human handling are defined for failures; availability also depends on connected providers and is not an uptime SLA.
FAQ — WhatsApp Automation
What is WhatsApp automation? +
A system that runs defined reply and action flows through WhatsApp, such as scheduling and lead management. Exceptions and sensitive steps can be routed to a person.
How much does it cost? +
A basic bot starts from $1,000 one-time and is quoted by project scope (scenarios, CRM and AI). Managed operating fees are ₪100-300/month; third-party costs are separate.
Is it the official API? +
The connection method is selected for the use case and documented in the proposal. Use of the official API is subject to Meta approval, policy and account limits; a verification badge or immunity from restriction or blocking is not guaranteed.
How long does it take? +
Timing depends on scenarios, integrations, Meta permissions and other provider dependencies. The proposal documents the stages and schedule.
Do I need technical knowledge? +
Not necessarily. The proposal defines what can be managed through an interface, what requires a technical change and what training includes.
Ready to stop replying manually?
In the consultation, we map the current workflow, identify suitable automation steps and define how to measure them.
50+ automation projects deliveredRelated services
Let's Talk
Phone, WhatsApp, or form — whatever works for you
Phone
Business phone numberHow We Start
- Start with the process that actually gets in the way
- Define what is and is not in scope
- Set price and timing from the scope and dependencies
- Plan and explain system access and permissions
A conversation about the process
Start with the business problem, not the tool
We'll understand what happens today, where the work gets stuck, and what is worth checking before proposing a solution.
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